Network Operations Centre (NOC)

The managed network operations services are integrated with the Esizwe Group service desk and Security Operations Centre (SOC). This allows for the incorporation of dashboards and reporting, helpdesk ticketing, and support call monitoring to ensure an excellent user experience; as well as security monitoring, threat management and analysis.

The digital world has created a new reality for network management. Businesses are juggling increasingly complex networks to support mobile employees working from home and a growing number of devices.

Performance reporting
Improvement recommendations
Firewall and intrusion prevention
Monitoring and management
Network discovery and assessments
Network optimisation
Patch management
Whitelisting
Backup & storage management
Email management services.

Features of the integrated NOC

We help businesses proactively monitor their physical infrastructure, IP and application layers so they can improve reliability and performance. With our fully integrated service, you get one point of contact to help manage your environment

Incident management:

Technicians ticket and categorise any issue based on the alert type and severity, along with other criteria such as escalation policies to ensure the timeous resolution of issues

Ticket management:

Clients have visibility of open tickets to follow the call resolution activities, including assigned priority and the technician working on the issue.

Established protocols:

Clear-cut policies for incident management, prioritisation and escalation per client ensures accountability and the delivery of consistent services to our clients.

Incident reporting:

Incident reporting provides visual analysis, thresholds, alarms, indicators and trends, delivering intelligence that supports on-going learning and smarter decision making.

Automation:

Our NOC tools automate repetitive tasks, freeing up our level 1 staff to focus on higher-priority issues.

Scalability:

The NOC services are flexible and scale to meet specific client requirements.

Get in touch

We are always happy to hear from you, fill in the form or contact one of our branches and we will get back to you.